1. Introduction
Welcome to HomeIkea.com. These Terms and Conditions ("Terms") constitute a legally binding agreement between customer and HomeIkea.com regarding your use of our website, located at www.homeikea.com , and all related services. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Agency Relationship and Business Model
2.1 Agency Status
HomeIkea.com operates exclusively as an authorized agent for various products and home goods manufacturers. We do not maintain inventory or own the products displayed on our website. Our role is to:
- Facilitate transactions between Manufacturers and customers
- Process orders on behalf of customers
- Coordinate delivery and customer service
- Act as an intermediary for communication and problem resolution
2.2 Manufacturer Relationships
- We maintain formal agency agreements with all Manufacturers
- Each Manufacturer retains ownership of their products until delivery to the customer
- Manufacturers are responsible for product quality, specifications, and warranty fulfillment
- We are authorized to process payments and handle customer service on Manufacturers' behalf
2.3 Our Services
As an agent, we provide the following services:
- Product listing and information management
- Order processing and payment collection
- Customer service coordination
- Delivery arrangement
- Post-sale support
- Warranty claim assistance
3. Order Process and Fulfillment
3.1 Order Placement
When placing an order through our website:
- You submit a purchase request for specific products
- We verify product availability with the Manufacturer
- Orders are subject to Manufacturer approval and stock availability
- Payment authorization is required before order confirmation
3.2 Order Confirmation
- Initial order confirmation indicates receipt of your request
- Final confirmation is sent after Manufacturer approval
- Order details include estimated production and delivery timeframes
- Manufacturing begins only after order confirmation
3.3 Order Modifications
- Changes or cancellations must be requested within 24 hours of order placement
- Modification possibilities depend on manufacturing status
- Additional charges may apply for changes after production begins
- Custom orders cannot be modified once production starts
4. Pricing, Payment, and Fees
4.1 Pricing Structure
- Listed prices include our agency commission
- Prices are subject to change without notice
- Special pricing and promotions are time-sensitive
- Volume discounts may be available for bulk orders
4.2 Payment Terms
- Full payment is required at time of order
- We accept major credit cards, bank transfers, and approved payment methods
- Payment processing is handled through secure third-party providers
- Installment options may be available for qualifying purchases
4.3 Additional Fees
- Shipping and handling charges
- Sales tax where applicable
- Custom order fees
- Installation services (if requested)
- Special delivery requirements
- Storage fees for delayed delivery acceptance
5. Shipping, Delivery, and Installation
5.1 Shipping Methods
- Standard curbside delivery
- White glove delivery service
- Room of choice placement
- Full-service installation
- International shipping where available
5.2 Delivery Timeframes
- Standard delivery: 1-2 weeks depending on product
- Custom orders: 2-6 weeks
- International orders: 1-3 weeks
- Expedited options when available
5.3 Delivery Process
- Pre-delivery inspection by carrier
- Customer signature required
- Photo documentation of delivered items
- Immediate reporting of visible damage
- Installation scheduling if applicable
6. Returns, Refunds, and Cancellations
6.1 Return Policy
We maintain a comprehensive return policy that balances customer satisfaction with Manufacturer requirements:
6.1.1 Eligible Items
- Stock items in original condition
- Unopened and unused products
- Non-custom products
- Items returned within 30 days of delivery
6.1.2 Non-Returnable Items
- Custom-made or personalized items
- Clearance or final sale items
- Items marked as non-returnable
- Used or assembled products
- Items without original packaging
- Products with removed tags or labels
6.1.3 Return Conditions
- Items must be in original packaging
- All accessories and documentation included
- No signs of use or assembly
- Return authorization number required
- Customer responsible for return shipping
- Items must be properly packaged
6.2 Refund Policy
6.2.1 Refund Processing
- Inspection required before refund approval
- Processing time: 10-15 business days
- Original payment method used for refund
- Shipping charges non-refundable
- Restocking fee may apply (15-25%)
6.2.2 Refund Types
- Full refund for defective items
- Store credit option available
- Partial refund for damaged packaging
- Shipping costs refunded only if error on our part
6.2.3 Exceptions
- Custom orders: No refund unless defective
- Clearance items: Store credit only
- Assembled items: Restocking fee applies
- International orders: Additional restrictions
6.3 Cancellation Policy
- Free cancellation within 24 hours
- Cancellation fee applies after production starts
- Custom orders non-cancellable after production
- Partial refund for late-stage cancellations
7. Product Information and Specifications
7.1 Product Descriptions
- Based on Manufacturer information
- Subject to change without notice
- Colors may vary from digital display
- Dimensions may have slight variations
7.2 Product Availability
- Stock levels updated regularly
- Seasonal availability varies
- Discontinued items noted when known
- Alternative suggestions provided
8. Warranty and Claims
8.1 Manufacturer Warranty
- Coverage varies by Manufacturer
- Registration requirements
- Claim procedures
- Coverage limitations
8.2 Claim Process
- Initial assessment within 48 hours
- Documentation requirements
- Processing timeframes
- Resolution options
9. Privacy and Data Protection
9.1 Data Collection
- Types of information collected
- Usage purposes
- Storage methods
- Security measures
9.2 Data Sharing
- Manufacturer requirements
- Service provider sharing
- Legal requirements
- Customer consent
10. Intellectual Property
10.1 Website Content
- Copyright protection
- Trademark rights
- Usage restrictions
- License limitations
10.2 User Content
- Submission rights
- Usage permissions
- Content removal
11. Dispute Resolution
11.1 Process
- Initial communication
- Mediation requirements
- Arbitration provisions
- Legal proceedings
11.2 Jurisdiction
- Governing law
- Venue selection
- Legal fees
12. Modifications and Updates
12.1 Terms Updates
- Notice requirements
- Effective dates
- Customer notification
- Continued use implications
13. Contact Information
For questions or concerns regarding these Terms and Conditions:
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
